Red Badge Group is seeking a dedicated and experienced individual to join our team as a  Site Supervisor for Westfield Albany. This vital role supports the delivery of safe, welcoming, and memorable environments in a large retail space. As a Site Supervisor, you will lead by example, ensuring operational excellence, team engagement, and outstanding service delivery. If you are passionate about people leadership, security management, and providing exceptional customer experiences, we encourage you to apply and continue your career with Red Badge Group. This role is on a Wednesday - Saturday, between the hours of approximately 7am -7pm - with some flexibility to cover mall late nights. 

Key Responsibilities:

• Lead and coach security staff to ensure consistent, high-quality service
• Manage daily site security operations in line with client and company standards.
• Handle rosters, shift coverage, training and onboarding of new staff
• Respond as needed to incidents, adhering to established protocols.
• Serve as the primary contact between security and store/site management.
• Communicate effectively with retail staff, customers, contractors, and visitors.
• Ensure staff are accurately reporting and recording all workplace incidents and H&S injuries or incidents.
• Be an active part in encouraging & ensuring Red Badge staff are actively delivering a safe work environment for all staff.

Required Skills and Experience

• Previous experience (1-3 years) in a people leadership or supervisory role, ideally within security, facilities, events, retail or hospitality industries.
• Current NZ COA licence, or relevant equivalent leadership experience in the security sector.
• Proven ability to manage operations of small to medium client environments is advantageous.
• Strong interpersonal and communication skills; able to build rapport with clients and teams from diverse backgrounds.
• Knowledge of security best practice, compliance, health and safety and risk management requirements.
• Competency with incident reporting and documentation.
• Clean criminal conviction record and physically fit for the demands of the role.
• Eligibility to work in New Zealand and a minimum age of 18 years.
• Full Clean New Zealand Drivers Licence

Benefits of Joining Red Badge Group

• Role diversity – contribute to leading a wide range of day-to-day security operations.
• Competitive pay, paid weekly.
• Annual Frontline Guard awards night
• Opportunity to take on leadership responsibility with the support of an experienced management team.
• Staff discounts across retail, entertainment, health & wellbeing, food and more.
• Structured learning, training, and development to support your security management career progression.
• Belong to a values-driven, supportive, and inclusive New Zealand owned organisation.

Your Leadership Qualities

• Lead by example, with professionalism, integrity, and a solutions-focused approach to challenges.
• Motivational team player who actively mentors colleagues and supports diversity, equity, and inclusion in the workplace.
• Proactive and resourceful, applying sound judgment, common sense, and initiative in fast-paced or high-pressure situations.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Demonstrates commitment to ongoing professional development and organisational improvement.
  

How to Apply for this role:

If you are a natural leader who takes pride in building great teams and creating safe, welcoming environments, we want to hear from you. Apply now with your CV.

Red Badge Group is committed to creating a diverse, inclusive, and safe workplace for everyone. We encourage applications from people of all backgrounds and are proud to be an equal opportunity employer.