We are seeking a reliable, experienced Night Shift Security Team Leader to join our retail site in Albany, Auckland. This role leads and supports a small team of security officers on the night roster, ensuring safe, professional, and responsive service delivery across the site. If you are a confident leader with strong operational experience in security and a commitment to excellent customer service, we encourage you to apply.

This full time role will be working 12 hour night shifts between the hours 7pm - 7am on a rotating roster for 7 day coverage. The successful candidates must have full availability to work any day of the week on this roster pattern, especially Friday & Saturday nights.

About the Role

• Provide frontline supervision and direction to night security officers, ensuring rostered duties are completed to the required standard and in line with site procedures.

• Coordinate team duties including patrols, access control, lock/unlock procedures, incident response, and site checks during the night shift.

• Act as the primary point of contact for client representatives, emergency services, and stakeholders during the night shift, maintaining professional and clear communication.

• Respond promptly and appropriately to alarms, incidents, disturbances and emergencies; assess situations, take decisive action and escalate when required.

• Conduct or support investigations into incidents, complete accurate incident reports, and ensure follow-up actions are implemented and communicated.

• Ensure the team complies with health & safety requirements, site-specific procedures, and Red Badge Group policies throughout the shift.

• Maintain high standards of uniform, presentation and professional conduct; represent the company positively to clients and the public.

Key Responsibilities

• Lead nightly operations, allocate tasks, monitor performance and ensure timely completion of site duties.

• Perform regular patrols, perimeter checks and internal inspections; ensure any hazards or maintenance issues are reported promptly.

• Prepare clear, accurate handover notes and incident documentation for the day team and management.

• Support onboarding and induction of new team members on night duties, including coaching on site procedures and expectations.

• Uphold customer service standards when engaging with tenants, staff and visitors during the night shift.

Key Attributes We Value

• Reliability, punctuality and a strong sense of responsibility.

• Professional, respectful attitude and strong customer service focus.

• Ability to remain composed under pressure and apply sound judgement.

• Willingness to coach and develop team members and contribute to continuous improvement.

What We Offer

• Competitive weekly pay and paid training opportunities.

• Supportive, inclusive workplace culture with clear development pathways and recognition programmes.

• Stable employment with rostered night shifts and opportunities to progress into senior roles.

• Access to an Employee Assistance Programme (EAP) and wellbeing resources.

Requirements

• Strong observation, reporting, and risk assessment skills

• Eligible to work in New Zealand and at least 18 years of age

• Hold, or be able to obtain, a current NZ COA (Certificate of Approval) security license.

• Clean criminal record.

• Current, clean full NZ driver’s licence

• Demonstrated reliability and a strong sense of responsibility

• Ability to work independently, use initiative, and adapt to changing situations

• Excellent communication skills, professionalism, and calmness under pressure

• Flexibility for rostered shifts, including nights, weekends, and public holidays