Join Red Badge Group as a Site Security Manager for one of our West Auckland retail sites and help safeguard the site while delivering excellent customer service and leadership. This permanent role combines hands-on security duties with people management, ensuring safe, welcoming environments for customers, staff and contractors.

This role will start as Monday - Wednesday day shifts with alternating Saturday/Sunday shifts. This roster is likely to change in future, and additional shifts are common so flexibility is key.

About the role:

• Lead and coach on-site security teams to maintain consistent standards of service, professionalism and safety

• Ensure compliance with Red Badge policies, site procedures, and emergency processes

• Maintain a visible presence on site and lead from the front, particularly during incidents

• Oversee incident response, reporting, investigations, and escalation processes

• Coordinate CCTV operations and support effective incident management

• Manage staff performance, presentation, attendance, and conduct

• Support rostering, leave planning, inductions, training, and staff development

• Conduct regular quality assurance checks to maintain service standards

• Build strong relationships with the client, retailers, contractors, Police, and emergency services

• Identify risks, recurring issues, and process gaps, and implement practical improvements

• Promote a culture of professionalism, accountability, safety, and customer service

• Provide strong, visible leadership in a fast-paced, public-facing retail environment

• Foster a positive, accountable, and high-performing team culture

Key Requirements:

• Previous experience in a security leadership, supervisor, or site management role

• A current Certificate of Approval (COA), or ability to obtain one

• Strong knowledge of security operations and incident management

• Experience working in customer-facing or high-footfall environments

• Excellent communication and conflict resolution skills

• Confidence managing performance and holding staff accountable

• Strong written reporting skills and attention to detail

• Ability to build relationships with clients, retailers, Police, and emergency services

• A proactive approach to problem-solving and continuous improvement

• High personal presentation and professional standards

• Flexible availability to cover varied shifts on a 24/7 site including evenings, weekends and public holidays

• Calm and confident under pressure, with a hands-on leadership style

• Leads by example and values professionalism, trust, and consistency

Benefits of joining Red Badge Group:

• Competitive salary and weekly pay cycle

• Opportunity to lead and develop a high-performing team

• Career progression and leadership development opportunities

• Supportive, inclusive culture where every team member is valued

Due to the high volume of interest, only those shortlisted will be contacted for further steps.